Devon Lodge Care Home

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Summary of report content

Healthwatch Milton Keynes conducted an announced Enter and View visit to Devon Lodge Care Home on the 28th March 2019. 

The authorised representatives (AR) used a semi-structured conversation approach in meeting the residents on a one-to-one basis. The checklist of conversation topics was based on the pre-agreed themes for the Care Home visits. Residents and family members were approached by the AR, who introduced themselves and Healthwatch Milton Keynes, and asked if they would be willing to discuss their experiences. On this particular visit, there were no visiting friends or family within the communal areas to participate. Additionally, the AR spent time observing routine activity and the provision of lunch. The AR recorded the conversations and observations via hand-written notes.

A total of three residents were interviewed. In respect of demographics:
• All participants were female
• Participants were aged between 85 and 94
• Participants had been in residence for at least one year

The noticeable positive findings from this observation were: the atmosphere was happy, caring and relaxed; it felt like a home, there was an impressive emphasis on supporting resident’s independence, as well a varied activities programme that promotes social interaction and physical exercise, the Home was well-staffed, with members of staff actively engaged in delivering care and demonstrating good rapport with residents.

Healthwatch Milton Keynes recommended that Devon Lodge continues to listen to residents' suggestions for improvement. This report contains a service provider response.

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General details

Report title 
Devon Lodge Care Home
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Thursday, 28 March, 2019
Date evidence capture began 
Thursday, 28 March, 2019
Date evidence capture finished 
Thursday, 28 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.