Summary of report content
Healthwatch Milton Keynes conducted an announced Enter and View visit to Devon Lodge Care Home on the 28th March 2019.
The authorised representatives (AR) used a semi-structured conversation approach in meeting the residents on a one-to-one basis. The checklist of conversation topics was based on the pre-agreed themes for the Care Home visits. Residents and family members were approached by the AR, who introduced themselves and Healthwatch Milton Keynes, and asked if they would be willing to discuss their experiences. On this particular visit, there were no visiting friends or family within the communal areas to participate. Additionally, the AR spent time observing routine activity and the provision of lunch. The AR recorded the conversations and observations via hand-written notes.
A total of three residents were interviewed. In respect of demographics:
• All participants were female
• Participants were aged between 85 and 94
• Participants had been in residence for at least one year
The noticeable positive findings from this observation were: the atmosphere was happy, caring and relaxed; it felt like a home, there was an impressive emphasis on supporting resident’s independence, as well a varied activities programme that promotes social interaction and physical exercise, the Home was well-staffed, with members of staff actively engaged in delivering care and demonstrating good rapport with residents.
Healthwatch Milton Keynes recommended that Devon Lodge continues to listen to residents' suggestions for improvement. This report contains a service provider response.