Summary of report content
Healthwatch Cornwall carried out a review of GP practice websites to look at the support and information provided, highlight best practice, and consider what could be improved.
Volunteers were supported to review all 58 GP practice websites listen on the Kernow Clinical Commissioning Group (KCCG) website. Reviews took place between January 16 and March 30, 2021.
Findings are set out over five areas of focus:
• Finding basic, up to date information: Navigating sites, including layout and appearance; Accessibility; Up to date information
• Patient Participation Group (PPG) activity
• Opportunity to provide feedback
• COVID-19 information
Healthwatch Cornwall made a number of recommendations in the report.