A design and accessibility audit on all GP websites in Cornwall

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Summary of report content

Healthwatch Cornwall carried out a review of GP practice websites to look at the support and information provided, highlight best practice, and consider what could be improved.

Volunteers were supported to review all 58 GP practice websites listen on the Kernow Clinical Commissioning Group (KCCG) website. Reviews took place between January 16 and March 30, 2021.

Findings are set out over five areas of focus:

• Finding basic, up to date information: Navigating sites, including layout and appearance; Accessibility; Up to date information

• Patient Participation Group (PPG) activity

• Signposting

• Opportunity to provide feedback

• COVID-19 information

Healthwatch Cornwall made a number of recommendations in the report.

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General details

Report title 
A design and accessibility audit on all GP websites in Cornwall
Local Healthwatch 
Healthwatch Cornwall
Date of publication 
Monday, 29 March, 2021
Date evidence capture began 
Saturday, 16 January, 2021
Date evidence capture finished 
Monday, 29 March, 2021
Key themes 
Booking appointments
Digitalisation of services
Information providing

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.