Derby's Diabetic Services

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Summary of report content

Healthwatch Derby carried out a project to explore local people's experiences of care for their diabetes. The services people accessed for this care included: GP practices; community services, including eye screening and podiatry; educational courses; and specialist hospital services.

To gather this information, Healthwatch Derby conducted a survey and one case study. The survey was completed by 118 people. The team attended several clinics in the local area and conducted outreach events in Derby City. Overall the findings were positive, with people saying the main areas that worked well across the services they accessed for their diabetes were: the services overall; treatment and care; communication; staff; service and admin. The main areas people said they wanted to see improvements in were: waiting times and timekeeping; location and facilities; admin; overall services; communication; and other services. The report contains responses from two local service providers.

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General details

Report title 
Derby's Diabetic Services
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 3 October, 2019
Date evidence capture began 
Wednesday, 3 October, 2018
Date evidence capture finished 
Wednesday, 7 November, 2018
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Continuity of care
Diagnosis
Health promotion
Holistic support
Information providing
Medication
Prescription
Quality of appointment
Quality of care
Referrals
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4940

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Diabetic medicine
Maternity
Outpatients

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of disabilities 
Long term condition
Types of long term conditions 
Diabetes

Details of people who shared their views

Number of people who shared their views 
119
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.