Dentistry Feedback Warrington

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Summary of report content

Healthwatch Warrington received feedback from several people who raised concerns with them about access to NHS dentists. People were struggling to get an NHS dentist appointment, and some had been removed from their dentist patient list without being informed. People have felt pressured to go private and some could not access any help despite being in a lot of pain as they were not deemed to be an “emergency”.

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General details

Report title 
Dentistry Feedback Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 26 July, 2021
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Booking appointments
Continuity of care
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
none
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
92
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.