Dentistry Briefing - February 2021

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Summary of report content

Healthwatch North Yorks undertook an analysis of their general feedback on dentistry as they were getting more feedback about access, increasing from 7% to 11% of all feedback since their previous review in October 2020.

Nearly half of all their feedback was about people not being able to find a dentist, and over a third related to the impact of the Covid-19 pandemic on access to dentistry.  They found that when people were able to access a dentist, they were positive about the experience.

Other issues highlighted in the briefing are access to emergency appointments; children’s oral health; people being forced to go private to get the treatment they need.

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General details

Report title 
Dentistry Briefing - February 2021
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Tuesday, 9 March, 2021
Date evidence capture began 
Monday, 3 February, 2020
Date evidence capture finished 
Wednesday, 3 February, 2021
Key themes 
Cost of services
Health inequalities

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.