Dentistry and oral health report

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Summary of report content

Healthwatch Stockton-on-Tees created the 'Report on patient experience of dental services in Stockton-on-Tees' report following Public Health informing them that Oral Health was one of its future priorities for 2018/2019, and welcomed any feedback they could gather from patients by carrying out a planned engagement activity. Healthwatch Stockton-on-Tees asked all dental providers in the locality to take part in the engagement activity and talked to patients at each dental practice they visited. There was also a survey for patients distributed. The patient survey was also placed on social media and in the Healthwatch Stockton-on-Tees newsletter. In total, they visited and observed 16 dental practices and received 231 pieces of feedback from patients. Conclusions from the visits and feedback included: - Healthwatch Stockton-on-Tees observed that dental practices have a commitment to ensuring they gather feedback from their patients on the service they provide with surveys or suggestion boxes. All practices had relevant and informative literature displayed. Half of the practices visited utilised a TV screen to advertise oral health information and advice. - The majority of patients fed back that they are happy with the booking systems and access to appointments however, some felt that weekend and evening appointments would be beneficial. - Overall, Healthwatch Stockton-on-Tees concludes that patient and staff feedback is largely positive, with 84% (of those patients surveyed) describing the service they receive at their dental practice as good or higher. There are 5 recommendations made in the report:  Clear NHS pricing information advertised in the surgery for those.  Installation of a hearing loop in the practices which currently do not have one installed.  Home visit service appears not to be available for housebound individuals.  Advertising in the practices for what patients should do in case of an out of ours emergency.  Extend opening hours to evenings and weekends. The report includes a response from NHS England.

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General details

Report title 
Dentistry and oral health report
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Thursday, 1 February, 2018
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Cancellation
Cleanliness hygiene and infection control
Communication between staff and patients
Cost of services
Decor
Digitalisation of services
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5847

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Public Health
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
231
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Receptionists
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.