Dentist consultation

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Summary of report content

Healthwatch Blackpool consulted with 100 patients about their views on the quality and accessibility of local dentist services. Patients were consulted between 1st and 31st August 2015 using an online survey. The team also reviewed dentist’s websites to inform this report. The aim of the consultation was to find out the reasons patients chose their practice, the ease to get an appointment, whether the cost of treatment was prohibitive in accessing treatment, and how well patients were treated by the practice. Overall, patients were happy with the service they receive at their practice. Most people could get an appointment at a time that was convenient to them and found that the practice accommodated their physical and emotional needs. The cost of treatment was found to not be a deterrent for patients having routine or essential treatment, however, some reported that the costs are too high. The report did not include recommendations from Healthwatch Blackpool and did not include a response from the service provider.

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General details

Report title 
Dentist consultation
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Friday, 27 November, 2015
Date evidence capture began 
Saturday, 1 August, 2015
Date evidence capture finished 
Monday, 31 August, 2015
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Cost of services
Information providing
Quality of appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Website Feedback

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.