Summary of report contentHealthwatch Blackpool consulted with 100 patients about their views on the quality and accessibility of local dentist services. Patients were consulted between 1st and 31st August 2015 using an online survey. The team also reviewed dentist’s websites to inform this report. The aim of the consultation was to find out the reasons patients chose their practice, the ease to get an appointment, whether the cost of treatment was prohibitive in accessing treatment, and how well patients were treated by the practice. Overall, patients were happy with the service they receive at their practice. Most people could get an appointment at a time that was convenient to them and found that the practice accommodated their physical and emotional needs. The cost of treatment was found to not be a deterrent for patients having routine or essential treatment, however, some reported that the costs are too high. The report did not include recommendations from Healthwatch Blackpool and did not include a response from the service provider.
Would you like to look at:
Date of publication
Friday, 27 November, 2015
Date evidence capture began
Saturday, 1 August, 2015
Date evidence capture finished
Monday, 31 August, 2015
Type of report
Building and facilities
Communication between staff and patients
Cost of services
Quality of appointment
Waiting times and lists for treatment
Healthwatch reference number
Primary research method used
How was the information collected?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?