Dental website reviews

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Summary of report content

Healthwatch Luton undertook an assessment of 24 dental surgery websites during November 2021.

Of all the websites visited:

  • Four had an online booking system
  • Four websites didn’t have clear information as to whether they were taking on NHS patients
  • Thirteen websites had information about emergency treatment
  • Fifteen websites had information about how to make a complaint
  • None had information about Healthwatch Luton

The report contains 5 recommendations.

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General details

Report title 
Dental website reviews
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 9 June, 2022
Date evidence capture began 
Monday, 1 November, 2021
Date evidence capture finished 
Tuesday, 30 November, 2021
Key themes 
Access
Booking appointments
Complaints procedure
Cost of services
Digitalisation of services
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.