Dental website review

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Summary of report content

In May 2020 Healthwatch Wokingham launched a survey to understand more about how people in the Borough were experiencing the changes in health and social care due to the Covid-19 pandemic. Early analysis showed that access to information about dental care was proving difficult for 22% of respondents. To find out more they reviewed 25 dental websites spread across the Borough in July 2020 following the resumption of dental services on 8th June 2020, with the aim of providing public information and sharing best practice. A mystery shopping approach was taken and included members of CLASP a local learning disability charity to ensure that the information provided was accessible.

At the time of the review, Healthwatch Wokingham found that nearly three in ten dental surgery websites didn’t include up to date information about service changes due to Covid-19.  Over two in five didn’t include information as to whether they offered NHS dental treatment. And just under half didn’t include clear information about how to get dental treatment in an emergency. There were some examples of excellent information that was accessible to people with learning disabilities. However, there was little consistency between dental practices.

The report includes two recommendations about the need to regularly update website information and what information dental surgery websites should include.

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General details

Report title 
Dental website review
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Monday, 11 January, 2021
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.