Dental services in Redbridge

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Summary of report content

Healthwatch Redbridge contacted all local dentist practices offering NHS services as part of their contract. They spoke to 32 practices in total.

They were able to get through to most practices in under a minute.  NHS dental appointments were being offered for adults at 84% of practices.  Children can access NHS appointments at all but one of the practices contacted.

Of the 27 practices that are currently offering NHS appointments to adults, 24 (89%) are seeing patients for both emergency and routine appointments, two are just seeing emergencies and one is seeing routine appointments.

More than a third didn’t have any specific criteria for accepting patients.  Seven would only accept patients if they were in pain and six said that they were only seeing patients already on their list.

Only a handful of practices (three for adults and four for children) are operating waiting lists. They have an average waiting time of three months.

Nearly all saw a combination of NHS and private appointments. Over three in five said they would offer patients a private appointment if they couldn’t offer an NHS one.

Two thirds of practices would advise patients to ring NHS 111 if they cannot offer them an appointment.

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General details

Report title 
Dental services in Redbridge
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Monday, 6 September, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Access
Booking appointments
Cost of services
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
NA
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.