Dental services during COVID-19

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Summary of report content

As COVID-19 restrictions were eased, a number of local residents who were struggling to access both urgent and routine dental care contacted Healthwatch Barking and Dagenham. 

Healthwatch Barking and Dagenham created an online survey seeking the views of people who had accessed dental services during the COVID 19 pandemic. 12 people took the time to share their views. Healthwatch Barking and Dagenham also conducted mystery shopping calls to 20 dental practices in the borough.

Nine people struggled to find reliable information about accessing their local dental practice, and the majority of people said their dentist had no available appointments. Many people reported that their health was affected by not being able to attend the dentist.

Healthwatch Barking and Dagenham made several recommendations in this report.  

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General details

Report title 
Dental services during COVID-19
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Tuesday, 24 August, 2021
Date evidence capture began 
Sunday, 31 January, 2021
Date evidence capture finished 
Sunday, 31 January, 2021
Key themes 
Booking appointments
Cost of services
Health inequalities
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
Asian / Asian British
Black/ African / Caribbean / Black British
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.