Denmark street surgery visit

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Summary of report content

A group of young volunteers, known as Youthwatch, were asked to provide feedback by Denmark Street GP surgery regarding their waiting areas. The young volunteers observed the waiting areas within the main GP surgery and the annexe, which provided contraceptive and sexual health support for young people. The observtion was guided by a series of fixed criteria to look out for, such as display posters and a visually pleasing website.

It was observed that in the GP surgery, a wide variety of general posters and leaflets were available but not specifically for young people or mental health. Some posters and leaflets were out of date and were dull and non-colourful. The Annexe displayed relevant posters in colour and were easy to read. Again, there were general leaflets available but nor specifically for young people or mental health. The volunteers felt there was a good atmosphere with the radio playing. However, the area was difficult to navigate and to know which building to attend.The website was also difficult to navigate top find the relevant information. The page dedicated to young people's health was not inviting and the information provided did not have consistent formatting. 

The recommendations made by the Youthwatch volunteers included that the surgery should expand their range of leaflets for younger people; all posters should be printed in colour; a clearer directional poster, with an image of the Annexe building should be placed next to the check in machine or as a pop up when you check in; and that the website should be reviewed to display up-to-date information and images to engage the audience. 


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General details

Report title 
Denmark street surgery visit
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Wednesday, 24 April, 2019
Type of report 
Key themes 
Building and facilities
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
Denmark Street Surgery
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.