Dementia support: research into the experience of patients in County Durham

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Summary of report content

In January 2019, Healthwatch County Durham spoke to 50 people about referrals to dementia support services via an online survey and engagement activities. Whilst they found that the majority of patients and carers were happy with the support and services they accessed, not everyone felt supported by their GP. Sometimes the referrals to other services took a long time, and some patients had to find support services themselves rather than be signposted by a healthcare professional. The speed of diagnosis and the ability to access support quickly makes a great difference to patients and families.

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General details

Report title 
Dementia support: research into the experience of patients in County Durham
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Thursday, 31 January, 2019
Type of report 
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.