Summary of report contentThis report brings together a wealth of experiences about being discharged from hospital shared by people who have dementia, or care for someone with dementia. Enter and view methodology was used and 6 personal stories were included to produce an overview of what good practice in discharge looks like. Healthwatch Blackburn with Darwen worked with the East Lancashire Hospital Trust (ELHT) and Adult Social care Services, the Dementia Action Alliance and Blackburn with Darwen Carers Service to obtain a comprehensive overview of how services are intended to be delivered locally and their activities since ELHT signed up to the Dementia Friendly Hospital Charter. They visited a dementia friendly medical ward, a care home and a local dementia care service to understand how the hospital prepared for discharge, communications through the process, what happens post discharge and how people are supported thereafter. They found that although improvements had been made there were still some areas that needed attention. Ensuring that carers are listened to at point of discharge and choices are proffered and that care plans and medication needs are clearly communicated with the correct information ot name a few. Healthwatch obtained a response from the hospital and the lead for Adult Social care Services citing tangible changes that were made as a result of the report or which would be made in the near future.
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A dementia friendly discharge from hospital: Enter and view
Healthwatch Blackburn with Darwen
Date of publication
Wednesday, 15 January, 2020
Date evidence capture began
Monday, 1 January, 2018
Date evidence capture finished
Tuesday, 31 December, 2019
Type of report
Enter and view
Communication between staff and patients
Continuity of care
Integration of services
Quality of care
Other information of note about this report
Healthwatch reference number
REP - 5130
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Care of the elderly
Types of disabilities
Learning or understanding or concentrating
Long term condition
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Mixed / multiple ethnic groups
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)