A dementia friendly discharge from hospital: Enter and view

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Summary of report content

This report brings together a wealth of experiences about being discharged from hospital shared by people who have dementia, or care for someone with dementia. Enter and view methodology was used and 6 personal stories were included to produce an overview of what good practice in discharge looks like. Healthwatch Blackburn with Darwen worked with the East Lancashire Hospital Trust (ELHT) and Adult Social care Services, the Dementia Action Alliance and Blackburn with Darwen Carers Service to obtain a comprehensive overview of how services are intended to be delivered locally and their activities since ELHT signed up to the Dementia Friendly Hospital Charter. They visited a dementia friendly medical ward, a care home and a local dementia care service to understand how the hospital prepared for discharge, communications through the process, what happens post discharge and how people are supported thereafter. They found that although improvements had been made there were still some areas that needed attention. Ensuring that carers are listened to at point of discharge and choices are proffered and that care plans and medication needs are clearly communicated with the correct information ot name a few. Healthwatch obtained a response from the hospital and the lead for Adult Social care Services citing tangible changes that were made as a result of the report or which would be made in the near future.

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General details

Report title 
A dementia friendly discharge from hospital: Enter and view
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Wednesday, 15 January, 2020
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Continuity of care
Information providing
Integration of services
Quality of care
Staff training
Other information of note about this report 
Good Practice
Healthwatch reference number 
REP - 5130

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Care of the elderly
Discharge lounge
Social care services 
After care
Residential care home
Respite care

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.