Delayed referrals to treatment - Response of Barking, Havering and Redbridge University Hospitals Trust and NHS Improvement

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Summary of report content

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General details

Report title 
Delayed referrals to treatment - Response of Barking, Havering and Redbridge University Hospitals Trust and NHS Improvement
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 30 March, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Thursday, 30 March, 2017
Type of report 
Report
Key themes 
Access
Quality of appointment
Quality of care
Referrals
Healthwatch reference number 
Rep-1661

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Meeting

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.