December Intelligence Report

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Summary of report content

Healthwatch Kingston-upon-Hull reports on the types of services and the nature of the concerns and compliments that members of the public reported to Healthwatch during this month. The services highlighted from the intelligence are as follows:

• Hull Royal Infirmary

• GP Surgeries

• Castle Hill Hospital

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General details

Report title 
December Intelligence Report
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Thursday, 31 December, 2020
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Key themes 
Booking appointments
Quality of care
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Social care services 
Home care / domiciliary care
Residential care home
Urgent and emergency care services 
Ambulance services

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.