Deaf people matter

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Summary of report content

This Report has been compiled by Healthwatch Wakefield to: give an opportunity to service users to tell their story and give their experiences of health and social care services; raise awareness of the issues faced by Deaf and hard of hearing people in accessing and using health and social care services in Wakefield District; give service users information on their rights and what they should be able to expect; give an opportunity to service providers and commissioners to state how they ensure services are accessible to Deaf and hard of hearing people and publish those findings; give service users information on how they can complain if services are not accessible to them; offer suggestions on how services can make reasonable adjustments so that they can give equal access to Deaf and hard of hearing service users. The Healthwatch Wakefield ‘Equality Mark’ for Deaf and hard of hearing service users was developed like a kite mark to show that services had made some reasonable adjustments to ensure Deaf and hard of hearing service users were able to access services. It can be found on page 23 of this Report. On publishing this report we will promote our findings and the equality mark with service providers, commissioners, the Care Quality Commission and the public. Healthwatch Wakefield will also: Contact service providers and offer support for them to make reasonable adjustments and access training that is available in the District. Ask that each service provider makes a commitment to make at least one change in their services that makes them more accessible to Deaf and hard of hearing people. Offer to engage volunteers and service users in ‘reality checking’ the changes that they are able to implement. Encourage the Care Quality Commission locally to use Deaf people in their inspections as part of their ‘Experts by Experience’ programme. 5. Continue to champion equal access for Deaf and hard of hearing service users, along with all others who use services in our District.

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General details

Report title 
Deaf people matter
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Wednesday, 1 October, 2014
Date evidence capture began 
Wednesday, 1 October, 2014
Date evidence capture finished 
Wednesday, 1 October, 2014
Type of report 
Key themes 
Building and facilities
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.