Deaf Focus Group - second report

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Summary of report content

Healthwatch Sandwell undertook a focus group with the local Deaf Association to find out their experience of health and social care during the Covid-19 pandemic. They spoke to 6 people.

Deaf people felt their experience of health and social care had been exacerbated by the pandemic.  Those that were shielding felt isolated and didn’t feel confident about going out.  Others felt their mental health had been negatively impacted.

Whilst they appreciated the need to wear face masks to protect themselves and others, face masks interfere with lip reading.  Communication is more difficult without BSL interpreters.

They also talked about secondary care being cancelled and being without hearing aids.

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General details

Report title 
Deaf Focus Group - second report
Local Healthwatch 
Healthwatch Sandwell
Date of publication 
Monday, 11 January, 2021
Date evidence capture began 
Tuesday, 22 September, 2020
Date evidence capture finished 
Tuesday, 22 September, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Quality of appointment
Healthwatch reference number 

Methodology and approach

Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Urgent and emergency care services 
Ambulance services

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.