Summary of report contentThis report outlines the issues surrounding access to local health services for Deaf and hard of hearing residents in Leicester and Leicestershire by examining access to the services within the last 12 months. A number of local deaf projects took part in this study and shared their insight on the accessibility of local health services. The report explains the purpose of this study and the methodology used. It also sought to set out recommendations on how local health services could be improved to meet the needs of the Deaf and hard of hearing community. 53 participants who are Deaf sign language users or hard of hearing took part in the research. To summarise, the study highlights that some Deaf people have a positive experience of local health provision, however many Deaf users face significant challenges. The report examines a wide range of experiences within health settings, which has resulted in a number of themes emerging. This key issues include emergency and urgent care access, communication support, information accessibility and health education and prevention.
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Deaf community speaks up
Date of publication
Friday, 27 November, 2015
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?