Deaf community speaks up

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Summary of report content

This report outlines the issues surrounding access to local health services for Deaf and hard of hearing residents in Leicester and Leicestershire by examining access to the services within the last 12 months. A number of local deaf projects took part in this study and shared their insight on the accessibility of local health services. The report explains the purpose of this study and the methodology used. It also sought to set out recommendations on how local health services could be improved to meet the needs of the Deaf and hard of hearing community. 53 participants who are Deaf sign language users or hard of hearing took part in the research. To summarise, the study highlights that some Deaf people have a positive experience of local health provision, however many Deaf users face significant challenges. The report examines a wide range of experiences within health settings, which has resulted in a number of themes emerging. This key issues include emergency and urgent care access, communication support, information accessibility and health education and prevention.

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General details

Report title 
Deaf community speaks up
Local Healthwatch 
Healthwatch Leicester
Date of publication 
Friday, 27 November, 2015
Type of report 
Key themes 
Communication between staff and patients
Health protection
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.