Summary of report contentThis survey was carried out by Healthwatch Halton and looked at the G.P. Practice Manager (PM)’s role in Halton. It is a complex role. PMs and the admin staff cover a wide range of tasks including finance, access and appointment management, staffing, prescriptions, patient facilities, Patient Participation Groups and Information Technology. The survey asked practice managers questions around Access, Staffing, appointments, patient participation Group and literature. Of the 17 practices in Halton, 15 responded to the survey. The practices that responded were: 1.Beaconsfield Surgery 2.Grove House Practice 3.Tower House Practice 4. Newtown Surgery 5.PeelhouseMedicalPlaza 6.WeaverValePractice 7.WestBankMedicalCentre 8.OaksPlaceSurgery 9.HoughGreenHealthPark 10.The Beeches Medical Centre 11.AppletonVillageSurgery 12.CastlefieldsHealthCentre 13.WindmillHillMedicalCentre 14.MurdishawHealthCentre 15.Brookvale Practice Three enter & views were also carried out as part of this report; Grove House Practice, Runcorn; Beaconsfield Practice, Widnes; Castlefields Health Centre. Recommendations were made and Halton Clinical Commissioning Group responded statinmg they would incorporate the recimmendations made into the GP Forward View Implementation Plan.
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A day in the life: Halton GP Practice Managers
Date of publication
Wednesday, 28 June, 2017
Date evidence capture began
Thursday, 23 July, 2015
Date evidence capture finished
Thursday, 31 March, 2016
Type of report
Communication between staff and patients
Quality of appointment
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?