A day in the life: Halton GP Practice Managers

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Summary of report content

This survey was carried out by Healthwatch Halton and looked at the G.P. Practice Manager (PM)’s role in Halton. It is a complex role. PMs and the admin staff cover a wide range of tasks including finance, access and appointment management, staffing, prescriptions, patient facilities, Patient Participation Groups and Information Technology. The survey asked practice managers questions around Access, Staffing, appointments, patient participation Group and literature. Of the 17 practices in Halton, 15 responded to the survey. The practices that responded were: 1.Beaconsfield Surgery 2.Grove House Practice 3.Tower House Practice 4. Newtown Surgery 5.PeelhouseMedicalPlaza 6.WeaverValePractice 7.WestBankMedicalCentre 8.OaksPlaceSurgery 9.HoughGreenHealthPark 10.The Beeches Medical Centre 11.AppletonVillageSurgery 12.CastlefieldsHealthCentre 13.WindmillHillMedicalCentre 14.MurdishawHealthCentre 15.Brookvale Practice Three enter & views were also carried out as part of this report; Grove House Practice, Runcorn; Beaconsfield Practice, Widnes; Castlefields Health Centre. Recommendations were made and Halton Clinical Commissioning Group responded statinmg they would incorporate the recimmendations made into the GP Forward View Implementation Plan.

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General details

Report title 
A day in the life: Halton GP Practice Managers
Local Healthwatch 
Healthwatch Halton
Date of publication 
Wednesday, 28 June, 2017
Date evidence capture began 
Thursday, 23 July, 2015
Date evidence capture finished 
Thursday, 31 March, 2016
Type of report 
Service evaluation
Key themes 
Booking appointments
Communication between staff and patients
Complaints procedure
Information providing
Public involvement
Quality of appointment
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.