Darent Valley Hospital appointment experience for dementia patients

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Summary of report content

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General details

Report title 
Darent Valley Hospital appointment experience for dementia patients
Local Healthwatch 
Healthwatch Kent
Date of publication 
Monday, 19 November, 2018
Date evidence capture began 
Saturday, 1 September, 2018
Date evidence capture finished 
Saturday, 1 September, 2018
Type of report 
Report
Key themes 
Access
Booking appointments
Building and facilities
Communication between staff and patients
Decor
Engagement
Information providing
Quality of appointment
Quality of staffing
Support
Other information of note about this report 
Safeguarding
Healthwatch reference number 
Rep-4388

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Alzheimer's & Dementia Support Services
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Appointments
Dementia
Outpatients

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.