Darent Valley Hospital appointment experience for dementia patients

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Summary of report content

A Healthwatch Kent report in partnership with Alzheimer's & Dementia Support Services investigating how easy it would be for a patient with dementia to attend a hospital appointment at the Darent Valley Hospital. The report covers: Access, booking appointments, building and facilities, communication between staff and patients, decor, engagement, information providing, quality of appointment, quality of staffing, support and safeguarding.

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General details

Report title 
Darent Valley Hospital appointment experience for dementia patients
Local Healthwatch 
Healthwatch Kent
Date of publication 
Monday, 19 November, 2018
Date evidence capture began 
Saturday, 1 September, 2018
Date evidence capture finished 
Saturday, 1 September, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Information providing
Quality of appointment
Quality of staffing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Alzheimer's & Dementia Support Services
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.