Summary of report content
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Cumbria health on call: Independent review of patient experience
Date of publication
Tuesday, 3 January, 2017
Date evidence capture began
Thursday, 1 September, 2016
Date evidence capture finished
Wednesday, 30 November, 2016
Type of report
Communication between staff and patients
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Cumbria Health on Call service (CHoC)
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Out of hours
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?