Cumbria Diabetes Service Report

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Summary of report content

Healthwatch Cumbria (HWC) was contacted by the Cumbria Diabetes Service User Group (CDSUG) who asked if we could support them in learning more from individuals who have a diagnosis of diabetes about their experiences of care and support that they have received. Survey questions were agreed between HWC and CDSUG and the survey was carried out on line. The link to the survey was publicised widely. There were a total of 86 replies to the survey. Summary of Findings: The majority of information given at diagnosis was useful, with 3rd sector groups providing the most useful information. The majority of responders have received all the listed checks. 86% of responders have gained confidence about managing their diabetes through diabetes appointments in the last year. Most responders have attended either a DAFNE or DESMOND course and have found them at the right level and useful. More discussion about individual goals and diabetes management was desired by 41% of respondents. 22% received a copy of a care plan, a further 49% would have liked to have been provided with one

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General details

Report title 
Cumbria Diabetes Service Report
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 1 September, 2016
Type of report 
Patient experience
Key themes 
Information providing
Quality of care
Service delivery organisation and staffing
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
Cumbria Diabetes Service User Group
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Secondary care services 
Diabetic medicine
Community services 

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.