Crystal clear readability report

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Summary of report content

Healthwatch Buckinghamshire wanted to look at how easy it is for patients and the public in Buckinghamshire to read and understand important health and care information. Healthwatch Buckinghamshire chose 15 different leaflets and documents to look at. A few each from Buckinghamshire Healthcare NHS Trust, who have a lay panel in place that reviews patient information leaflets, the Buckinghamshire Clinical Commissioning Group, and Buckinghamshire County Council. Healthwatch Buckinghamshire found some items were structured in a complicated way. In other cases, the items used difficult words or long/complex sentences or were impersonal. Others assumed people know or understand things that aren’t necessarily common knowledge among the target audience. Healthwatch Buckinghamshire felt that the leaflets didn’t always seem to think through the needs and capabilities of their target audience. In summary Healthwatch Buckinghamshire conclude these documents should have some form of short, jargon free, easy-read summary. Healthwatch Buckinghamshire believe such a summary would also help busy health and social care professionals. The report contains 6 recommendations in relation to information about writing public documents.

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General details

Report title 
Crystal clear readability report
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Sunday, 1 July, 2018
Date evidence capture began 
Sunday, 1 July, 2018
Date evidence capture finished 
Sunday, 1 July, 2018
Type of report 
Key themes 
Health promotion
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.