Covid Survey Snapshot of Findings (May 2020)

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Summary of report content

Healthwatch Harrow investigated the issues people have faced during the UK lockdown due to COVID-19. 118 people provided feedback via a survey.

The report found that people thought that interacting with others and receiving personal care were the most important to them. Additionally, people were concerned about their mobility and social isolation with comment about stimulation during "lockdown." People reported being able to use technology to interact with family, although some older people commented how much they missed family members, especially if they formerly had a caring role. Working from home has increased people's anxiety, especially balancing home schooling children and a lack of routine. People with gardens appear to be happier with their situation. There is a sense of ‘community spirit’, with genuine concern for the elderly and vulnerable. Residents living in sheltered accommodation comment on ‘looking out for each other’ while neighbours offer mutual support.

Healthwatch Harrow are aware that there is a real issue across North West London on how to gather the views of those people that do not have access to the internet and are working to identify alternative methods of doing this.

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General details

Report title 
Covid Survey Snapshot of Findings (May 2020)
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Monday, 18 May, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Tuesday, 12 May, 2020
Type of report 
Key themes 
Digitalisation of services
Food and nutrition
Holistic support
Lifestyle and wellbeing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.