COVID Related Public Feedback Weekly Summary Report 17th April – 24th April 2020

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Summary of report content

In order to inform discussions in relation to Kent and Medway’s response to Covid 19, Healthwatch Kent, Healthwatch Medway and Kent’s User Forums are actively gathering feedback from the public and other organisations. Its purpose is to enable decision makers and planners to understand how people are coping during the COVID epidemic. 

This reports details the following themes Healthwatch found in their data: medication reviews, prescriptions & medication, withdrawal from services, feedback from staff, financial concerns, access to food, coping with social isolation and social distancing, PPE, confusion about when can and can’t go out, benefits of having more time. 

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General details

Report title 
COVID Related Public Feedback Weekly Summary Report 17th April – 24th April 2020
Local Healthwatch 
Healthwatch Kent
Healthwatch Medway
Date of publication 
Friday, 17 April, 2020
Date evidence capture began 
Friday, 24 April, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Health and safety
Health inequalities
Health protection
Information providing
Lifestyle and wellbeing
Public involvement
Healthwatch reference number 
Rep-7496

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
1958
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.