COVID related public feedback weekly summary report 17th-31st July 2020

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Summary of report content

Healthwatch Kent collated information received between 17th-31st July about over 80 people's experiences during the pandemic.

They found issues relating to booking GP appointments as well as canceled GP appointments. People were being discharged home without proper support in place. There were mixed experiences of obtaining and using Personal Protective Equipment in multiple settings, such as care homes and physiotherapists. People's opinion on using face masks varies across Kent with some people saying they don't need to wear masks. There were reported difficulties booking tests as some sites have closed. For those who have had the virus, they report lasting health effects after they have recovered. Many community services have not restarted despite there being a want and need for them. Pregnant women reported being concerned about the lack of communication and support before and after birth. Staff members are reporting more mental health issues and the requirement for support has increased. 

No recommendations are included in the report.

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General details

Report title 
COVID related public feedback weekly summary report 17th-31st July 2020
Local Healthwatch 
Healthwatch Kent
Date of publication 
Friday, 25 September, 2020
Date evidence capture began 
Friday, 17 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Residential care home
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.