COVID Related Public Feedback Weekly Summary Report 10th April – 17th April 2020

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General details

Report title 
COVID Related Public Feedback Weekly Summary Report 10th April – 17th April 2020
Local Healthwatch 
Healthwatch Kent
Healthwatch Medway
Date of publication 
Friday, 10 April, 2020
Date evidence capture began 
Sunday, 17 May, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Health inequalities
Health protection
Information providing
Support
Healthwatch reference number 
Rep-7497

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Victim support
Community services 
Other
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
31
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.