COVID feedback from Kent June 2020

Download (PDF 2.83MB)

Summary of report content

Healthwatch Kent gathered information from 167 people during June 2020 through a survey asking about their experiences of the COVID-19 pandemic and life under social distancing.

They found that many people had financial concerns, were confused about government guidelines, shielding and accessing food and coping with bereavement. People reported issues at home, such as work life balance and dealing with children's challenging behaviour. They heard stories where people expressed suicidal thoughts and were actively self harming. Healthwatch Kent reported that key worker's mental health and wellbeing was being impacted by the pandemic and juggling children. Difficulties obtaining medication and booking dentistry appointments were also highlighted. Many people were asking when community services would restart to help them with their personal care. By the end of June, they were noticing a slow improvement in discharges from hospital. Although some services had altered their service and were able to offer virtual support, not everyone in their client group were able to access these services though, and it highlighted how many people were unable to have access to help. There were reports about a lack of testing available for people and care homes. 

The report details what actiona have been taken with these findings throughout. 

Would you like to look at:

General details

Report title 
COVID feedback from Kent June 2020
Local Healthwatch 
Healthwatch Kent
Date of publication 
Friday, 25 September, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Residential care home
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.