Covid-19/Coronavirus Information Gathering Survey – Initial Findings June 2020

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Summary of report content

Healthwatch Redbridge undertook a survey about the impact of the Covid-19 pandemic on local residents.  This report covers results from 41 completed surveys.

More than half found it “easy” or “very easy” to find and understand the information they need during Covid-19, but under half found it “easy” or “very easy” to keep up to date with changes to the information they need and to act on the information they need.  Just under 2 in five found it very difficult to get clear information about changes to the health services they usually access. 

Just over 2 in 5 had received communication from the NHS regarding changes to medical appointments they were due to have. Respondents shared their mixed experiences, particularly in relation to telephone and online appointments.  Just over half of respondents said that their healthcare provider has put new systems in place due to Covid-19, including online prescription ordering.  Over 1 in 10 of respondents said that Covid-19 has had a significant or very significant impact on their mental health/

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General details

Report title 
Covid-19/Coronavirus Information Gathering Survey – Initial Findings June 2020
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Friday, 19 June, 2020
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Sunday, 31 May, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.