COVID-19: What people told us

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Summary of report content

Between March and July 2020, 338 people completed Healthwatch Solihull’s survey. A further 53 people offered feedback unsolicited.

75% of people found it easy to find clear, understandable information about the COVID-19 pandemic.

A main concern for respondents was being able to see a GP face to face, with many facing difficulties making appointments due to the move to online or telephone booking systems.

Many people felt that the pandemic has negatively impacted their mental health and feeling like there was very little support available.

Healthwatch Solihull recommend that shielding advice needs to be clearer; some people who were clinically vulnerable never received a letter telling them to shield. They also recommend that patient pathways through the health care system are clearer, and communication with GP surgeries is improved.

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General details

Report title 
COVID-19: What people told us
Local Healthwatch 
Healthwatch Solihull
Date of publication 
Saturday, 1 August, 2020
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Digitalisation of services
Information providing
Integration of services
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep 8036

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Website Feedback
Social Media

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Day care
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Residential care home
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.