Covid-19 vaccines experience and attitudes

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Summary of report content

Healthwatch Ealing, Healthwatch Hammersmith and Fulham and Healthwatch Hounslow undertook research into attitudes to and experiences of the Covid-19 vaccination programme. They hosted webinars and undertook interviews with the public and healthcare professionals.  In total they spoke to 160 people between December 2020 and March 2021.

Their research found that there has been a gradual, positive shift in attitudes towards the COVID-19 vaccines over time as the vaccine roll-out has progressed and, subsequently, more information about the effects of the vaccine has been released to the public. Initially, when participants of the first webinar in December 2020 were polled about their attitudes towards the vaccine, 58% of the respondents said they would take it. At the time of the webinar, the vaccination programme had recently begun with 130,000 people having received the first dose of the vaccine, so information on the effects of the vaccine was only just beginning to be released into the public domain. This was evident in the feedback received from the webinar participants who had concerns about the lack of information as well as the fast development of the vaccines and short trial periods that were not representative of vulnerable people.

 At the second webinar in February 2021 when over 14 million vaccines had been administered, the overall sentiment toward the vaccination had become more positive, as 80% of the participants said they would get the vaccine if offered.

By the time of the third webinar in March 2021 more than 28.5 million people had been vaccinated and this was reflected in the poll with 73% of the participants having already taken their COVID-19 vaccine, and 88% of the participants saying they would take the vaccine when offered. Two of the guest speakers in the March webinar that Black Caribbean and African communities and areas of deprivation had a low vaccine uptake. Healthcare professionals in Hounslow had taken action by utilising Mobile Education Sites, for example, to educate the local communities where the vaccine uptake was low. The use of different communication channels, such as social media, and peer-to-peer education to target specific age groups and communities was also suggested as options to share information on the effects of the vaccine and therefore improve the vaccine uptake.

When Healthwatch Ealing and Healthwatch Hounslow conducted telephone interviews with people who had already received the COVID-19 vaccine, the overwhelming majority had had a positive experience with their vaccination. However, there were a few individuals who were hesitant about taking the vaccine and at the time had not yet done so, as they felt more information about side effects and ingredients were needed.


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General details

Report title 
Covid-19 vaccines experience and attitudes
Local Healthwatch 
Healthwatch Ealing
Healthwatch Hammersmith and Fulham
Healthwatch Hounslow
Date of publication 
Tuesday, 29 June, 2021
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Health protection
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.