Covid-19 vaccinations experiences and insight

Download (PDF 245KB)

Summary of report content

In September 2021, Healthwatch Derby research people’s experiences of having the COVID-19 vaccination. In total, the report is based on 312 bits of feedback. 96% reported a positive experience. Key themes are that overall services were excellent and well organised, and staff were friendly, kind, reassuring, and available to help.

The second part of the report asks more detailed questions about worries and anxieties around the vaccine. 30% expressed worries prior to vaccination, though 78% of those who gave further details had their concerns resolved. The main worries raised were fear of needles/injections and short-term and long-term side effects of the vaccine. 94% of respondents stated that the centre could not have done anything further to reduce worries/anxieties or improve the experience.

Would you like to look at:

General details

Report title 
Covid-19 vaccinations experiences and insight
Local Healthwatch 
Healthwatch Derby
Date of publication 
Friday, 5 November, 2021
Date evidence capture began 
Wednesday, 1 September, 2021
Date evidence capture finished 
Thursday, 30 September, 2021
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Information providing
Quality of appointment
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.