COVID 19 vaccinations: experience and insight

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Summary of report content

Healthwatch Derby heard from 113 people about their experience of the COVID 19 vaccination in April 2021.

  • There were 54 experiences given in April –all from the Derby Arena vaccination centre
  • 94% of these experiences were positive
  • Key positive themes were overall service, staff, communication and treatment and care.

The second part of the report covers more detailed questions about people’s concerns about the vaccine.

  • 59 people completed this survey
  • Around ¼ of people attending had some worry or anxiety about having the vaccination.
  • The main worry or anxiety was in regard to side effects
  • 90% of people stated that their worry or anxiety was resolved by the centre.

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General details

Report title 
COVID 19 vaccinations: experience and insight
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 20 May, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Booking appointments
Communication between staff and patients
Quality of appointment
Waiting times and lists for treatment

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.