COVID 19 vaccination programme in Bucks: September 2021

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Summary of report content

Healthwatch Bucks continued to collect feedback from people about their experience of receiving the COVID-19 vaccine. This report contains information related to people who had received the vaccine as well as those how had chosen not to have the vaccine.

They found that –

  • Most people received a text invitation from their GPs to have the vaccine.
  • People thought that having more information about the booking system when they made the appointment would have been useful.
  • People on their second dose or over 55 were less likely to mention side effects.
  • Most had received their vaccine at a national – pharmacy site or a local GP-led site.
  • Majority had information about how to get to the site and what to expect when they arrive.
  • People who didn’t have their own transport found it the most difficult to get to the site.
  • The process of getting the vaccine was satisfactory was most people and they felt safe and protected.
  • Those who declined to have the vaccine were mainly concerned about the side effects while some felt that it was experimental.

The report has recommendations to further improve the information provision about the vaccination process, particularly about the booster programme.


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General details

Report title 
COVID 19 vaccination programme in Bucks: September 2021
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 5 October, 2021
Date evidence capture began 
Wednesday, 31 March, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of patient transport
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.