COVID 19 vaccination programme in Bucks

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Summary of report content

Healthwatch Bucks wanted to hear about people’s experience having the COVID-19 vaccine and to learn why some might choose not to have it. They launched the survey on 3rd February 2021. This report summarises the feedback they received up until 31st March 2021. 3,456 people responded.

Overall, there was overwhelmingly positive feedback across a range of issues. This included a very high proportion of people who said:

  • the process of getting the vaccine was excellent or good
  • the information they had about the vaccination was excellent or good
  • it was very easy or easy it was to get to the site
  • they felt safe and protected at the site
  • they were treated with respect at the site.

Many people felt grateful to the NHS and to have the vaccine.

About half of those said they were given information about how to get to the site. People who went to a local GP-led site were less likely to say they were given any information about how to get to the vaccination site.

Just under half were given information about what to expect. People who went to a local GP-led site were less likely to say they were given any information about what to expect at the vaccination site. However, more people rated the information about what to expect from GP-led sites as “excellent” compared to the other sites.

People who went to a pharmacy-led site were less likely to say they had an “excellent” or “good” experience.

People from BAME groups were more likely to say the vaccine information was “OK” or “poor” than people who said they were “White British”. However, 93% of people from BAME groups still said it was “excellent” or “good”.

We heard from people about what they would have liked to have known before they went for their vaccination or at the time. These included:

  • the need to stay in car until the appointment time / don’t arrive too early
  • the possible need to change face covering
  • the time to read the information leaflets before the vaccination • whether/what identification is needed
  • what support is available for the less mobile / disabled (eg disabled parking, chairs in the queue)
  • if a carer/ support animal is allowed in with person being vaccinated
  • to dress appropriately – to have the vaccination easily and for the weather outside (in case there’s a queue)
  • not to worry if the vaccination card isn’t completed – there is a central record
  • that different procedures may be in place for different vaccines or different sites
  • reassurance that arrangements can be put in place for those with a phobia.

There was some positive feedback about the sort of reasonable adjustments that were made at some sites. A few people commented on some that were needed. These included:

  • providing privacy and quiet spaces suitable chairs (with arms) / seating (outside if queues) • arrangements for deaf people or those with hearing loss
  • (clearly signposted) toilet facilities
  • support for people with phobias
  • carers/relatives being allowed to accompany individuals as needed
  • sites suitable for those who use wheelchairs/mobility scooters or who have restricted mobility

People who described themselves as clinically extremely vulnerable or in the 55 – 59 age group were also more likely to comment on issues about ‘What to expect on arrival’.

Healthwatch Bucks also heard from a smaller number of people who said they had decided not to have the vaccine. They gave a range of reasons why they had made this decision.

The report contains seven recommendations about better information, booking appointments and reasonable adjustments.

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General details

Report title 
COVID 19 vaccination programme in Bucks
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 23 June, 2021
Date evidence capture began 
Wednesday, 3 February, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.