Covid-19 vaccination feedback

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Summary of report content

Healthwatch Wirral analysed the feedback they received between February and April 2021 about the COVID-19 vaccination programme. They found that its ratings remain extremely high across the board, which included cleanliness, staff attitude, waiting time, communication, quality of care and information. Most people were extremely likely to recommend the vaccination to their friends and family.

The most common issues raised were:

  • people having to wait even when they had booked a specific appointment time
  • not being able to find the centre due to lack of correct signage
  • people being unable to find more information about the vaccine and its side effects
  • some concerns about infection control measures at the centre  
  • difficulties getting to some sites on public transport

Although most people were satisfied with the programme meeting their accessibility needs, a few improvement suggestions were also made.

The report contains recommendations for providers to address various health inequalities.

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General details

Report title 
Covid-19 vaccination feedback
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Monday, 26 July, 2021
Date evidence capture began 
Monday, 1 February, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health inequalities
Information providing
Quality of care
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.