Covid 19 vaccination: experiences of people in Devon

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Summary of report content

Between 17and 22 May 2021, Healthwatch Devon, Plymouth and Torbay volunteers and staff members visited five vaccination centres. Respondents were approached after they had received their vaccine. The survey consisted of seven multiple choice questions and two open-ended questions. 474 people completed the survey.

Feedback from vaccination centres has been overwhelmingly positive. The five vaccination centres visited by Healthwatch received an average satisfaction rating of 4.95 out of 5. Of the 474 people who completed the survey, over 99% rated their experience as good or very good.

Most respondents feel that the whole process of getting vaccinated went well, describing it as quick, efficient, and well organised. Respondents praised the ease of booking their appointment, the friendliness and professionalism of staff and volunteers, and the ease of attending and navigating their venue.

When asked what could be improved about the vaccination process, the most common response was “nothing.” A small number of respondents suggested that there could have been more local venues, venues could have better signage, information about their appointment could have been better communicated to them, and that refreshments could have been available.

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General details

Report title 
Covid 19 vaccination: experiences of people in Devon
Local Healthwatch 
Healthwatch Devon
Healthwatch Plymouth
Healthwatch Torbay
Date of publication 
Tuesday, 26 October, 2021
Date evidence capture began 
Monday, 17 May, 2021
Date evidence capture finished 
Saturday, 22 May, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Quality of appointment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
474
Age group 
18-24 years
25-64 years
65-85 years
85 +
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.