Between 17and 22 May 2021, Healthwatch Devon, Plymouth and Torbay volunteers and staff members visited five vaccination centres. Respondents were approached after they had received their vaccine. The survey consisted of seven multiple choice questions and two open-ended questions. 474 people completed the survey.
Feedback from vaccination centres has been overwhelmingly positive. The five vaccination centres visited by Healthwatch received an average satisfaction rating of 4.95 out of 5. Of the 474 people who completed the survey, over 99% rated their experience as good or very good.
Most respondents feel that the whole process of getting vaccinated went well, describing it as quick, efficient, and well organised. Respondents praised the ease of booking their appointment, the friendliness and professionalism of staff and volunteers, and the ease of attending and navigating their venue.
When asked what could be improved about the vaccination process, the most common response was “nothing.” A small number of respondents suggested that there could have been more local venues, venues could have better signage, information about their appointment could have been better communicated to them, and that refreshments could have been available.
Covid 19 vaccination: experiences of people in Devon
Date of publication
Tuesday, 26 October, 2021
Date evidence capture began
Date evidence capture finished
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Diagnostic and/or screening service - single handed sessional providers
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?