COVID-19 Vaccination Briefing January 2021

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Summary of report content

Healthwatch North Yorkshire analysed their feedback on the Covid-19 vaccination campaign.  Since the beginning of January they had received 35 pieces of feedback.

Most people were positive about receiving the vaccine.  However many were concerned about when and where they would get the vaccine.  Communication to people living in Harrogate was particularly poor, with few GP websites giving any information.

The other main issue was that people were struggling to reach their vaccination centre, a real issue in North Yorkshire, which is a very rural area with limited public transport.

There were four recommendations about improved communications; access to a central phone number or website for people to ask questions about the vaccine, better publicity about vaccine access in Harrogate and provision of transport for people to get to vaccine centres.

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General details

Report title 
COVID-19 Vaccination Briefing January 2021
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Tuesday, 19 January, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Friday, 15 January, 2021
Type of report 
Key themes 
Communication between staff and patients
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.