Covid-19 Update August - September 2020

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Summary of report content

Healthwatch Bexley report on feedback received by local residents on the Covid-19 pandemic during August and September 2020.

Whilst some residents had started to use public transport, visiting shops and hospitality venues, and returning to the workplace, others had feelings of apprehension as lockdown rules eased.  There was concern that the changes are happening too fast. People expressed fears that the opening up of businesses and schools would lead to a second wave. The idea of localised lock downs if the number of cases in any one area was to rise significantly was welcomed.

Residents felt that social distancing rules are an area of concern as people appear to be disregarding them.  Parents of children with learning disabilities were concerned that other people didn’t understand how difficult it was for their children to understand social distancing.

Most residents have been wearing face coverings as directed by the government. Some residents commented on the abuse they have received or felt they might receive for not wearing a face covering.

For some residents, the fear of catching Covid-19 is impacting their willingness to access health and social care services. Some residents are under the impression that GP practices are closed and face to face appointments are not happening.

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General details

Report title 
Covid-19 Update August - September 2020
Local Healthwatch 
Healthwatch Bexley
Date of publication 
Thursday, 26 November, 2020
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Holistic support
Information providing
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.