Summary of report content
Healthwatch Hackney’s Covid-19 survey was developed to capture a snapshot of the experiences and wellbeing of the Hackney and City of London community during the Covid-19 outbreak. The survey was live from 21 May 2020 to 19 July 2020 and received 84 responses.
The research found that many of the respondents felt that they were at risk from Covid-19. Over a quarter had received a shielding letter. Most used daily Government briefings, TV and online information to inform themselves about the pandemic. Nearly half (45%) said that they didn’t trust national or local information about the pandemic.
Advice on staying healthy and knowing what is on offer within the community, social support such as online or telephone befriending, and mental health or counselling support, were the top areas for people needing help and support, who were not currently getting it.
Almost two in five noted that they or the person they cared for had experienced changes in their health and/or social care during the pandemic.
Over nine in ten respondents kept in touch with family, friends or neighbours. There was a wide range of responses to a question about feelings, with many expressing feeling up and down or anxious.
People’s main concerns were members of their household becoming infected, the emotional health of those in their household and the safety of the community as the pandemic continued.
Key themes in the report included distrust of official information, the digital divide, the impact of the pandemic on people’s mental health.
There were 3 recommendations about digitalisation, information provision and the need for mental health support to be improved.