Covid-19 survey report

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Summary of report content

Healthwatch Hackney’s Covid-19 survey was developed to capture a snapshot of the experiences and wellbeing of the Hackney and City of London community during the Covid-19 outbreak. The survey was live from 21 May 2020 to 19 July 2020 and received 84 responses.

The research found that many of the respondents felt that they were at risk from Covid-19.  Over a quarter had received a shielding letter. Most used daily Government briefings, TV and online information to inform themselves about the pandemic.  Nearly half (45%) said that they didn’t trust national or local information about the pandemic.

Advice on staying healthy and knowing what is on offer within the community, social support such as online or telephone befriending, and mental health or counselling support, were the top areas for people needing help and support, who were not currently getting it.

Almost two in five noted that they or the person they cared for had experienced changes in their health and/or social care during the pandemic.

Over nine in ten respondents kept in touch with family, friends or neighbours. There was a wide range of responses to a question about feelings, with many expressing feeling up and down or anxious.

People’s main concerns were members of their household becoming infected, the emotional health of those in their household and the safety of the community as the pandemic continued.

Key themes in the report included distrust of official information, the digital divide, the impact of the pandemic on people’s mental health.

There were 3 recommendations about digitalisation, information provision and the need for mental health support to be improved.


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General details

Report title 
Covid-19 survey report
Local Healthwatch 
Healthwatch City of London
Healthwatch Hackney
Date of publication 
Tuesday, 8 September, 2020
Date evidence capture began 
Thursday, 21 May, 2020
Date evidence capture finished 
Sunday, 19 July, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.