Covid-19 survey: Coming out of lockdown

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Summary of report content

Healthwatch Halton wanted to hear how local people were affected by the Covid-19 pandemic.  They collected 367 responses to two surveys which ran between 1 April and 9 August 2020.

The report looks at information sources during the pandemic.  Whilst most people used the Government press briefings as their main source of information, some felt that the messaging was unclear or contradictory. A lot of the information was online, making it difficult for people without access to the internet to keep up to date. The majority of people told us they found it easy to find, understand and act, on the information they needed, although 1 in 5 replied that it was difficult to keep up to date with the changes. One in four people had had difficulties in getting clear information about changes to their health services.

Some people reported that the lockdown had a negative impact on their mental health. But others reported positive outcomes for their mental wellbeing.

Nearly half had experienced changes to their healthcare due to the pandemic.  Of these, a third had had an excellent experience. There were mixed views on remote GP appointments.  Some found it difficult, whereas others were positive about the experience.  Access to dental care was particularly difficult.  Post-natal care was also poor and there were concerns about access to cancer services.

Two out of three respondents didn’t consider themselves to be at high risk of Covid.  Of those that were, most had pre-existing health conditions. Over two in five supported someone at high risk of Covid.  Nearly one in five were working or volunteering to support people affected by the pandemic.

One in five respondents were most concerned with the weak and vulnerable, whilst 12% were keen to get back to normal life.  Just over half were concerned for their own and their family’s health and wellbeing during the pandemic.  Over two in five were worried about people not following the rules and a third were worried about catching or passing on Covid-19.

Seventeen percent said that they, or the person they cared for, received support to carry out daily activities. Of these, 48% had experienced changes to the care or support received.

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General details

Report title 
Covid-19 survey: Coming out of lockdown
Local Healthwatch 
Healthwatch Halton
Date of publication 
Wednesday, 4 November, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Sunday, 9 August, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health inequalities
Health protection
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Day care (social care services)
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.