COVID-19 Residents Survey and Focus Group

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Summary of report content

Healthwatch Rochdale carried out a COVID-19 residents survey and focus group. The survey ran from 22nd May to 30th June 2020, and focused on the impact of the pandemic on health and wellbeing and experience of health care services. A total of 673 residents completed the survey. In September, Healthwatch Rochdale ran 17 focus groups to allow residents to share their individual experience. From these focus groups 37 responses were collected and analysed.

The survey and focus groups found that half of residents received help getting shopping and phone calls to check they were ok. 56% were satisfied with local information regarding COVID-19, most common access to local information were around changes to services and how to protect yourself. Mental health suffered, with 39% of residents reporting a deterioration, compared to 28% reporting physical health deterioration. This may have been compounded by behaviour change; 41% of respondents said they exercised less and 38% reported sleep loss. 47% of residents felt that their access to health and care services had decreased but 46% of respondents were satisfied with the communications regarding changes to services.

From the findings, Healthwatch Rochdale made recommendations. To increase engagement with young people by establishing a local Youthwatch to enable young people to have a say in shaping local health and care services. Healthwatch Rochdale to increase engagement with social housing and care home residents through partnership working with Rochdale Boroughwide Housing and local care home providers. Healthwatch Rochdale to increase engagement with the BAME Community by working with relevant partner organisations and faith leaders.

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General details

Report title 
COVID-19 Residents Survey and Focus Group
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Monday, 11 January, 2021
Date evidence capture began 
Friday, 22 May, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Patient experience
Public opinion
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.