COVID-19 Report Update June-July 2020

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Summary of report content

Healthwatch Bexley conducted research to provide a COVID-19 update on Bexley resident’s views between June-July 2020. Healthwatch Bexley found that residents were finding it harder to get GP appointments and many are afraid to visit Hospitals or GPs. People with pre-existing health conditions have found it harder to get the treatment or support they need, appointments have been cancelled or postponed creating backlogs.

Residents generally follow the Government guidelines and feel frustrated when people don’t. However, there is some confusion about Government guidelines. Getting a dental appointment has been found to be very difficult. People are struggling with mental health and carers are finding it hard to cope with restrictions to services due to COVID-19.  

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General details

Report title 
COVID-19 Report Update June-July 2020
Local Healthwatch 
Healthwatch Bexley
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Public opinion
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Accident & emergency
Social care services 
Adult social care

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.