COVID-19 Report Impact on Care Homes in Hull

Download (PDF 1.11MB)

Summary of report content

Since the end of May, Healthwatch Hull has been contacting local care homes to get their views and experiences so they understand the impact coronavirus has had on their service.

From their conversations with care homes, they identified the issues surrounding PPE and food supplies as a major concern at the start of the COVID-19 pandemic; some care homes had mentioned there has been a price increase with PPE; food issues revolved around a lack of priority for queuing and delivery slots as well as difficulty in getting the quantity needed for the residents due to restrictions; three out of four care homes informed them of COVID-19 outbreaks after having residents return untested from hospital; morale was impacted in some homes, especially in those with outbreaks; there was a feeling of “impending doom” throughout some homes due to the impact the outbreak had on both the staff and the residents; a couple of care homes mentioned the amount of information that they received from the COVID-19 Team (and other authority bodies) was overwhelming at times; some care homes had mentioned the lack of local testing had affected them and their staff as they had to travel a significant distance at first to get tested. However, the feedback regarding the overall support provided by the local authority was overwhelmingly positive.

Would you like to look at:

General details

Report title 
COVID-19 Report Impact on Care Homes in Hull
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Tuesday, 14 July, 2020
Date evidence capture began 
Sunday, 31 May, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Information providing
Integration of services
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.