Summary of report content
This report from Healthwatch Knowsley details the themes of alternative methods of treatment and care during the COVID-19 pandemic between March and July 2020. The majority of comments related to the use of telephone consultations and the use of e-consult. Although many people had a positive experience of using the alternative methods, some faced difficulties. The key issues identified in this report includes:
- Lack of access or knowledge of online services/apps made it particularly challenging for the elderly.
- Lack of communication or miscommunication by services causing frustration and confusion.
- Lack of access to certain services, such as smear tests, was upsetting for some people. Others experienced worsening of their condition due to cancelling of services, such as physiotherapy.
- Lack of information/guidance about e-consultation, such as an easy read version, made it difficult for people to understand and follow instructions.