Summary of report content
This report from Healthwatch Knowsley details the themes of alternative methods of treatment and care during the COVID-19 pandemic between March and July 2020. The majority of comments related to the use of telephone consultations and the use of e-consult. Although many people had a positive experience of using the alternative methods, some faced difficulties. The key issues identified in this report includes:
- Lack of access or knowledge of online services/apps made it particularly challenging for the elderly.
- Lack of communication or miscommunication by services causing frustration and confusion.
- Lack of access to certain services, such as smear tests, was upsetting for some people. Others experienced worsening of their condition due to cancelling of services, such as physiotherapy.
- Lack of information/guidance about e-consultation, such as an easy read version, made it difficult for people to understand and follow instructions.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.