Covid-19 report

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Summary of report content

Healthwatch Walsall undertook a survey to find out people’s experiences of health and social care during the Covid-19 pandemic.  68 people responded to the survey during the period 3 April to 5 October 2020.

Over four in five had not had any symptoms of Covid-19.  Of those that said they had had symptoms of the disease, 90% had not sought medical care or advice.  Of those that had, a third had sought help from their GP.

Over four in five found it easy to find clear and understandable information about keeping safe during the pandemic.  Nearly all said that the information was in a language that they needed.

Nearly three in five said that during the pandemic they had continued to receive treatment for a condition that had existed before it started.  Those whose treatment stopped told of cancelled appointments and treatments.

Nearly half had tried to use their GP, and nearly three in ten had tried to use their pharmacy.  People who had tried to use hospital services found that they couldn’t always access the hospital.

Nearly three in five said that their mental health and wellbeing had been affected by the pandemic, most frequently depression and low mood.

A third said that their healthcare for other conditions had been affected by the pandemic.  Nearly quarter said that their experience of social care had been affected by the pandemic.

Patients felt that there is some confusion or lack of information about how to access a GP appointment, and that online forms and patient apps can be misleading.

There were 6 recommendations on more and better information, appointment booking and triage.

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General details

Report title 
Covid-19 report
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Friday, 3 April, 2020
Date evidence capture finished 
Monday, 5 October, 2020
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.