COVID-19 Recovery. What local residents are telling us.

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Summary of report content

Healthwatch Greenwich undertook research with the staff, volunteers, members and service users of seven local support groups to understand their experience of the easing of lockdown restrictions during the COVID-19 pandemic and their experience of accessing health and social care services.

Many were at high risk from COVID-19 or were caring for people in vulnerable groups.  Many were still self-isolating or minimising contact with other people.  Support groups were keeping in contact with their members via digital and non-digital methods.  They were still providing vulnerable members with help collecting and delivering prescriptions and food deliveries.  

People were confused about what activities were allowed.  They felt that public messaging was often unclear, and this was exacerbated for people who were not fluent English speakers.

More people were accessing health services by telephone during the pandemic, and most had positive experiences.  The report also looks at access to digital devices and the internet, including online access to healthcare. 

The report doesn’t contain any recommendations.

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General details

Report title 
COVID-19 Recovery. What local residents are telling us.
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Thursday, 27 August, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Digitalisation of services
Health protection
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.