The COVID-19 pandemic

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Summary of report content

Healthwatch Dudley interviewed 47 people who had been getting help with food or medication deliveries during the lockdown period to find out how volunteers had been supporting people and making a difference.

Volunteers helped older shielding or vulnerable people with food and medication deliveries. It was difficult, especially in the first few weeks after the national lockdown started, for them to get online shopping, where they had access to the internet. Many were unable to get help from neighbours and had no close family living nearby who could help. Loneliness and isolation are a problem for people, especially if they are on their own, who are shielding or vulnerable and confined to their home for a long period of time. There is concern about reduced access to health and care services and the implications for people’s health and how long it would take for services to get back to a more normal state.

This report was compiled for the Dudley Council for Voluntary Service. 

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General details

Report title 
The COVID-19 pandemic
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Tuesday, 13 October, 2020
Date evidence capture began 
Monday, 9 November, 2020
Date evidence capture finished 
Monday, 9 November, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.