Covid 19: one year on, access to health and social care services, and the future

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Summary of report content

Healthwatch Lincolnshire designed a survey and invited the public to share their experiences of the Covid-19 pandemic and how it was affecting them, both in terms of accessing healthcare services and personally with their emotional and mental health needs.

The key features they found in the feedback are:

  • 51% of people responding felt fine and were looking forward to returning to some level of normality, a further 22% said they felt ok and had developed new coping mechanisms making them more resilient for the ‘new normal’.
  • 22% of people felt anxious about leaving the house, they also felt they would benefit from support with reintegrating back into society.
  • There was a consensus that people wanted more access to face-to-face appointments where this was appropriate for GP and dental.
  • It was noted that digital appointment access was not for everyone and as such the current model created a two-tier inequitable approach to accessing health and care.
  • Overwhelmingly people found access to NHS prescriptions much easier and accessible than previously with 79% saying it was easier than before.
  • 65% of respondents said the pandemic had negatively impacted their general wellbeing a little or a lot.

The report also contains recommendations about how services could be improved for the future based on what they have heard in the survey.

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General details

Report title 
Covid 19: one year on, access to health and social care services, and the future
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Digitalisation of services
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
NHS 111
Secondary care services 
Inpatient care
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Adult social care
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Specific ethnicity if known 
English/Welsh/Scottish/Northern Irish/British
Gypsy or Irish Traveller
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.